Refund policy
Return & Refund Policy
At Tekly, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, the item must:
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Be unused and in the same condition that you received it
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Be in its original packaging
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Include all accessories, manuals, and components
Items that show signs of use, damage caused by the customer, or missing parts may not be eligible for a refund.
Non Returnable Items
Some items may not be eligible for return, including:
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Items marked as final sale
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Personal care items or products that have been opened after delivery
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Items damaged due to misuse
Return Process
To start a return, please contact our support team at:
support.tekly.usa@gmail.com
Include the following information:
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Order number
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Reason for return
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Photos of the product (if applicable)
Our support team will review your request and provide return instructions.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The item arrived defective
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The wrong product was delivered
In these cases, Tekly will cover the return shipping costs.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos showing the issue. We will arrange a replacement or refund.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact our support team.
Order Cancellations
Orders can be cancelled within 12 hours of purchase. After this period, the order may already be in processing or shipping and cannot be cancelled.
Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again
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Contact your credit card provider
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Contact your bank
If you still have not received your refund, please contact us at support.tekly.usa@gmail.com.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Email: support.tekly.usa@gmail.com